Free shipping on US orders over $50



Announcements

We will be out of the shop on July 17th through July 22nd. No production or shipping will take place during this time.


Q. I just placed an order and want to add something else!

A. No problem! Message us as soon as you can. If you catch us before your order ships, we'll hit you with a free shipping code and combine your orders so you don't double-pay for shipping.

Q. Where is my order?

A. Each item is made to order and we can usually build an order within a couple of days. Larger orders may take longer.

When your order ships, you will receive an e-mail with tracking info. If your order does not arrive within 3 weeks for domestic orders, or 8 weeks for international orders, contact me and I will re-ship.

Q. What are your products made out of?

A. We are currently transitioning all products to PET-G. It is a strong and impact-resistant thermoplastic commonly used in food containers and bottles.

Q. How durable are these parts?

A. The material we use is less durable than the OEM UHMW. Parts like the J-Cup protectors and Spotter Arm protectors should be considered sacrificial much like the OEM UHMW protection. 

Q. Will this part fit my _______?

A. These parts are only guaranteed to fit the models listed in the product page.  Check the description and pictures carefully.

Q. Will this color match my ______?

A. I do my best to take all photos under identical lighting conditions with artificial flash (5600K) and a high quality SLR camera. So long as your screen is accurate, the colors should be true-to-life. Contact me for custom color requests or if you would like a color sample puck.

Q. Do you offer a warranty?

A. If you break any part within 1 year of purchase, we will replace it. Contact me with your order number, how it broke, and a photo. The last two things are just for our own data and future improvements. Clearance items do not come with any warranty.

Q. Are you eco-friendly?

A. We strive to be as green as possible in our little operation. The primary material we use is fully recycleable. Packing materials are often reused or recycled based on what is on-hand, so don't be surprised if you get some unique boxes. All waste plastics are recycled in the appropriate streams. Unused materials are donated to other makers or used for prototyping new designs.

Q. How do I contact you?

A. You can contact me using the "Contact Us" page on either my web store or my website.

You can also respond directly to any of the order e-mails you receive.