Q. Where is my order?

A. Each item is made to order and we can usually build an order within a couple of days. Larger orders may take longer.

When your order ships, you will receive an e-mail with tracking info. If your order does not arrive within 3 weeks for domestic orders, or 8 weeks for international orders, contact me and I will re-ship.

Q. What are your products made out of?

A. Most of these products are made out of PLA with modifiers to enhance impact resistance.  This material is tough enough to handle modest loads when used as designed.

Q. How durable are these parts?

A. The material I use is less durable than the OEM UHMW. Parts like the J-Cup protectors and Spotter Arm protectors should be considered sacrificial much like the UHMW protection the OEMs use.  They are not designed to take a direct load or impact the way the UHMW does, rather, they are meant to protect your equipment from the bumps and scratches that occur with everyday use.  They can crack or break if smashed directly with enough force.

Q. Will this part fit my _______?

A. These parts are only guaranteed to fit the models listed in the product page.  Check the description and pictures carefully.

Q. Will this color match my ______?

A. I do my best to take all photos under identical lighting conditions with artificial flash (5600K) and a high quality SLR camera. So long as your screen is accurate, the colors should be true-to-life. Contact me for custom color requests or if you would like a sample puck.

Q. Do you offer a warranty?

A. If you break any part within 1 year of purchase, we will replace it. Contact me with your order number, how it broke, and a photo. The last two things are just for my own data and future improvements. Clearance items do not have any warranty.

Q. Are you eco-friendly?

A. We strive to be as green as possible in our little operation. The primary material used is PLA made by NatureWorks. It is a bioplastic made out of plant oils. Packing materials are often reused or recycled based on what is on-hand, so don't be surprised if you get some unique boxes. All waste plastics are recycled in the appropriate streams. Unused materials are donated to other makers or used for prototyping new designs.

Q. How do I contact you?

A. You can contact me using the "Contact Us" page on either my web store or my website.

You can also respond directly to any of the order e-mails you receive.